At FasterLuck, our top priority is to deliver high-quality services that help our clients achieve their business goals. We value your trust and are committed to fulfilling all our promises. However, if for any reason, we fail to deliver our services as promised, our Refund Policy comes into effect. Below are the detailed terms and conditions:
1. Key Highlights of Our Refund Policy
- If FasterLuck is unable to deliver a service as per the agreed terms, we will refund the entire amount paid for that service.
- Clients must provide valid reasons and evidence to claim a refund, demonstrating that the service was not delivered as promised.
2. When Can a Refund Be Claimed?
A refund claim will be valid under the following circumstances:
- Service Deficiency: If the service provided by FasterLuck is not as promised or does not meet industry standards.
- Missed Deadlines: If we fail to deliver the service within the agreed timeframe.
- Unmet Results: If the outcomes or deliverables are not as committed.
3. When Is a Refund Not Valid?
A refund will not be provided in the following cases:
- If the client fails to provide necessary information, materials, or approvals on time.
- If the project is delayed, halted, or canceled due to client-side issues.
- If the dissatisfaction with results is based on subjective opinions without valid grounds.
4. Refund Process
- Submit a Claim: To claim a refund, email us at connect@fasterluck.com with details of your issue.
- Review Process: FasterLuck will investigate your complaint and review all necessary evidence.
- Decision: You will receive an email within 7 business days with the decision to approve or reject your refund.
- Refund Issuance: If approved, the refund will be processed to your original payment method within 5 – 7 business days.
5. Important Points to Note
- The refund will apply only to the specific service where the issue occurred.
- No refunds will be provided for other services or additional charges.
- All refund decisions are subject to FasterLuck’s review and final discretion.
Our Commitment: At FasterLuck, we strive not just to meet but exceed your expectations. If for any reason you are dissatisfied with our services, we are always ready to work with you to find a resolution.
For any queries or concerns, you can reach us at Email: connect@fasterluck.com.